Help > Customer Service > How do I contact you?

How do I contact you?

Do these questions, asked most often by our customers, help with your query?

Order Process

How does buying from work?

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How do I know what tyres I should choose?

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Tyre Fitting

Where is my nearest fitter?

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Customer Service

How do I change something after I place my order?

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At the bottom of this page, and other keys pages throughout, you will see the chat option.

By clicking on this you can begin an instant message chat conversation with members of the chat team.

Our chat team is available during the following hours:

Monday to Friday - 08:00 to 22:00
Saturday  - 09:00 to 17:00
Sunday - 09:00 to 17:00


You can write to the appopriate department via one of the following email addresses:

If you have a customer service issue please send an email to

Marketing or PR enquiries should be sent to

If you would like to report an issue with our website please send details to

For information on how to join our garage network enquiries can be sent to

If you are interested in a career at, please send a CV and covering letter to


You can contact us by fax via +44 (0)1721 729 257

Opening hours

The office hours are:

Monday to Friday - 09:00 to 17:30
Saturday  - 09:00 to 15:00
Sunday - Closed

If you are unhappy with the solution provided by to a complaint raised with the customer service team, you can request a dispute resolution investigation from the European Commission online platform -

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