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Frequently asked questions (FAQ’s)

How long have you been in business?

Are your prices all inclusive?

Where can I get the tyres fitted?

Do I have to organise my own fitting?

When is the next time I can get my tyres fitted?

How do I know what my tyre size is?

What happens once I place my order?

What happens once I get to the garage?

Why should I order my tyres from Blackcircles.com?

Mail order times

What other services are available via Blackcircles.com?

Why are our prices so competitive?




How long have you been in business?

    Black Circles has been operational since 2000. In this time we have won numerous awards for innovation, and have won contracts with some of the biggest companies in the UK including: Sainsbury’s, Standard Life, The RAC and Shell.


Are your prices all inclusive?

    Yes. The price you see quoted is the final price you pay fully fitted. This is in contrast to the majority of our competitors who quote you for the tyre only, and then add on the valve, fitting, balancing and sometimes the VAT later. When you are collecting quotes from different companies always ensure you are being quoted the total and final price. Our mail order price is subject to a small delivery fee that is calculated at the checkout.


Where can I get the tyres fitted?

    We offer a fully fitted service. This means once you have selected a garage location from the list, we ensure that the tyres are ready and waiting for you when you turn up on your pre-selected appointment date.


Do I have to organise my own fitting?

    No, we look after the whole process. The Black Circles network is 100% vetted and monitored to ensure our service standards are at a premium. Motorcycle tyres are currently available through mail order. We continue to develop our fitting network and hope to offer a fitting service for bike tyres in the future.


When is the next time I can get my tyres fitted?

    This is dependable on the time of the week and your location. Our system will give you a number of options once you have confirmed your tyre and fitting information. We can usually get you booked in for the following day. However this may vary. If you have any specific requirements please call a member of our team on 0845 200 0022.


How do I know what my tyre size is?

    It’s easier than you may think. Printed on the side of your tyre you will find a series of numbers. They will look something like this 205/55 R16 88V. Write down these numbers and enter them into the search box on our front page. If you are still unsure call one of our team who will guide you through the process (0845 200 0022).


What happens once I place my order?
    Once your order is placed, you will receive an email informing you that your transaction is being processed. Then once your card payment details have been verified and the appointment booked you will receive an email confirmation with your order details (order number, tyre brand and size, fitting date and time, and a map link with directions to the garage). If you do not receive any email communication from us once you have placed the order, or if your booking confirmation email has not arrived the day before your fitting date, then please let us know on 0845 200 0022 or email info@blackcircles.com .


What happens once I get to the garage?
    When you arrive at the garage for your appointment, all you need is your order number (which will read something like BC012345) – just quote this number to the garage upon your arrival and your tyres will be fitted for you.


Why should I order my tyres from Blackcircles.com?
    Apart from our extremely competitive prices, value for money, expert and impartial advice and high standards of service:
    • You are eligible to collect Airmiles if you are a member of this loyalty programme
    • We currently operate a refer a friend scheme, so if you are satisfied with the service from Blackcircles.com please log into My Account to recommend us to your friends, family and colleagues and receive a credit in your Tyre Bank for each friend you refer who goes on to order from us. 
    • When you place your second order with Blackcircles.com you will be offered a loyalty discount on your next tyre purchase, just our way of saying thank you for your continued custom.
    • Our website is a useful source of information for you with sections dedicated to tyre tests, reviews, tyre safety, and general tyre news – every driver will be able to find some useful information.


Mail order times
    If you order your tyres and choose mail order delivery instead of the fully fitted option, your tyres will usually be delivered the next day if ordered before 3pm the previous day.


What other services are available via Blackcircles.com?
    INSURANCE: On our website you can get a competitive car insurance quote as we work closely with an insurance supplier comparing quotes from over 50 insurance companies to allow you to compare online. This gives you the opportunity to get a great quote quickly and could result in a cheaper car insurance quote than your current one. All makes of car are catered for, just CLICK HERE for a quote.


Why are our prices so competitive?
    As every tyre we sell is shipped in from our hubs when your order is placed, we do not have to pay out vast sums of money for warehousing. We choose not to keep this saving for ourselves but pass it onto you, the customer.




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