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Ask a question


At the bottom of this page, and other keys pages throughout, you will see the chat option.

By clicking on this you can begin an instant message conversation with members of the team.

Our chat team is available during the following hours:

Monday to Friday - 08:00 to 22:00
Saturday  - 09:00 to 17:00
Sunday - 09:00 to 17:00


You can write to the appopriate department via one of the following email addresses:

If you would like to ask our technical team a question, send us an email with your query at

If you would like to change the tyres on your order, let us know what tyre you would like to change to and your order reference number at

If you would like to cancel your order, please send us an email with your order reference to Please note: in some instances we do apply collection charges in line with distance selling regulations - purely to cover our courier costs

If you would like to change the time or date of your appointment, please email us with your order reference number and your change requirements to

If you would like to change any other details on your order, please email us your order reference number and full details over to


If you would prefer to talk to us on the phone, our call centre's details are:

Opening hours:

Monday to Friday - 09:00 to 17:30
Saturday  - 09:00 to 15:00
Sunday - Call centre closed

Phone Enquires
+44 (0)1721 721 800

Please note: our contact centre staff are unable to discount further on the already low online prices.

All calls are recorded for monitoring and training purposes

By Fax
+44 (0)1721 729 257

If you are unhappy with the solution provided by to a complaint raised with the customer service team, you can request a dispute resolution investigation from the European Commission online platform -

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