Our Service Pledge

Business Best Practice

The full business details of every service centre have been logged with the local authority, including; ownership, premises, staffing and trade activities.

Each service centre complies with all relevant consumer protection legislation and with the code of practice of appropriate trade associations.

Preparation for Work

Blackcircles.com Servicing will always confirm which items are included as part of any service we provide.

We will only take on work that our servicing centres have the necessary technical competence and equipment to complete. Where diagnostic work is required, we will explain to you the process and charges involved.

We will offer a written detailed quote for work wherever practicable to do so and all quotes inclusive of VAT.

Completion of Work

We will carry out all the work we have agreed to undertake and will always seek your authorisation before undertaking work that has not previously been agreed. We will only use new parts unless express permission has been given by you to use other parts.

Wherever possible we undertake to fit parts of an equivalent quality to those fitted by the manufacturer of your vehicle, which is why we fit Unipart parts wherever we can. We will record all the servicing completed in the Service Record Book.

Our objective is always to complete the work on your vehicle on time. If – for whatever reason – your car is not going to be ready as promised, we will make every effort to contact you in good time.

Customer Feedback

Where replacement parts are recommended, we will give you a clear explanation on why this replacement is required. We will make parts replaced during a service or repair available for your inspection and return, unless subject to a warranty claim or they have to be returned to a supplier.

Where appropriate our invoice will also include details of any further work that we feel may soon be required to keep you car operating efficiently and safely.

Quality Assurance

We undertake to ensure all of our service centre staff are aware of our required standards and are committed to achieving them. Through an annually reviewed training programme, we will ensure that our service centres are qualified to complete all work they undertake and where necessary we have a process in place to ensure quality checks are carried out on our work.