Dated: 05 November 2010
The Motor Codes Satisfaction Survey Good News for Customers
Yesterday the Motor Industry Code of Practise (MICOP) released the results of their customer satisfaction survey for October. The results were very impressive:
- Overall satisfaction - 96%
- Recommend to friends/family - 95%
- Customer service - 95%
- Quality of information provided - 94%
- Booking process - 96%
- Quality of service or repair - 95%
MICOP Data source: 1,822 service or repair customers that completed surveys between 1 and 31 October 2010.
This is good news for Blackcircles.com customers. Throughout the country we have been signing up Premier Partner garages – garages which we know deliver first rate workmanship and customer service every time a motorist books in for a tyre fitting or car service.
As part of the process of becoming a Premier Partner, garages must also sign up to MICOP. So when a customer is choosing a garage and they see some with the accolade “Premier Partner” next their name, they can be sure that the work carried out there will be done in a professional and friendly manner.