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Dated: 09 July 2010

MP Calls for Higher Standards in Garages


The MP for Harlow Robert Halfon has tabled a motion in the UK parliament after his radio interview with Quentin Wilson – which revolved around garage servicing – on Wednesday 30th June. This has all stemmed – it seems – from a a survey carried out by YouGov which concluded that over half of Britons who have had a car service from a garage, are not convinced that the work they paid for was actually carried out. The YouGov poll was commissioned by BSI Kitemark and indicates just how sceptical people have come of garages.

In his radio interview Robert Halfon commented: “The Government needs to review protection for motorists when they are visiting a garage, with over half of the population not confident in the work that garages have carried out. We need to ensure they know what is being done on their vehicle and they are presented with a clear and understandable service – every time. I am recommending that the Kitemark scheme, operated by BSI, an independent Royal Charter body, is the standard that garages adopt. I have put forward this suggestion and I will also be actively lobbying to ensure that garages service cars to the highest standards therefore meeting the BSI Kitemark standards.”

The Kitemark scheme brought up by Robert Haflon ensures that to get this approval garages must have exceptionally high standards in the three C’s: customer service, customer satisfaction and customer facilities. Each of these criteria are independently assessed by BSI inspectors.

Quentin Willson, the UK consumer motoring champion commented: “Victims of dodgy garages can be eradicated if motorists would only use the BSI Kitemark certified garages. The Kitemark scheme has the most rigorous assessments and insists upon annual reassessment to make sure that the same quality and service is being delivered year after year.

“A garage that has the Kitemark has the ability to deliver a service which the consumer expects, therefore mitigating the risk of the unknown. Consumers take their car to the garage and fully expect that the garage knows what has to be done and that it will be done correctly and safely. The purpose of a Kitemark inspection is that the garage can demonstrate that they have been independently assessed in their capability to do, the work and those they have the right skills and knowledge.”

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